Shipping & Returns
Effective Date: 9.11.26
Shipping
Overview
Little Greene paint and wallpaper ship from Little Greene's U.S. distribution network. Many of our other pieces are made to order and travel from workshops in England and Canada, or ship directly from the maker. Here is what to expect for each. Each product page also shows its estimated timing. Estimated times begin once your order is placed with the maker; for David Hunt and Rubinet, that is after your 24-hour cancellation window.
David Hunt Lighting
Made to order in England. Estimated to ship within 12 weeks. Shipping, handling, import duties, and tariffs are included in the price, so there is no shipping charge at checkout and nothing to pay on delivery. Sales tax is calculated at checkout.
Rubinet
Made to order and shipped directly from Rubinet in Ontario, Canada. Estimated delivery in 10–12 weeks. Shipping cost varies by item and is shown at checkout. Import duties and tariffs are included, so there is nothing to pay on delivery. Sales tax is calculated at checkout.
Buster + Punch
Shipped directly from Buster + Punch. Please allow 2–3 weeks for orders to ship. For bespoke items, such as custom chandeliers, please expect your items in 4–6 weeks. Free shipping on Buster + Punch orders over $300. Free shipping is not included for bespoke items, such as custom chandeliers. Otherwise, shipping cost is calculated at checkout, based on the value of your order and the products in your basket. Sales tax is calculated at checkout.
Little Greene Paint and Wallpaper
Heritage Home Supply is an authorized Little Greene retailer. Orders placed on hh.supply are sold by Heritage Home Supply, and shipped orders are fulfilled and dispatched through Little Greene's authorized U.S. distribution network.
Paint. Standard shipping is $15. Paint orders are generally dispatched within 2–3 business days, and delivery typically takes about 3–5 business days from the date of shipment. Shipping charges and delivery timing may vary by state; the final shipping charge is shown at checkout.
Sample pots. Orders containing only sample pots ship for a $5 standard shipping fee. If sample pots are ordered with full-size paint, the shipping charge shown at checkout applies to the complete order.
Priority dispatch. Priority dispatch may be available for eligible paint orders for an additional $25. Eligible priority orders received and accepted before 2:00 p.m. Eastern Time, Monday through Friday, are generally dispatched the same business day; orders received after that time are generally dispatched within one business day. Priority dispatch is not guaranteed next-day delivery. Carrier transit time begins once the order ships.
Wallpaper. Wallpaper ships separately from paint, even when ordered together. Standard wallpaper shipping is $15. Wallpaper orders are generally dispatched within 2–3 business days, and delivery typically takes 7–10 business days from the date of shipment. Paint and wallpaper may arrive on different days, so please check the tracking information for each shipment.
Colour Cards and wallpaper samples. Standard shipping for Colour Cards and wallpaper samples is complimentary to most states. Priority dispatch may be available for $25. Shipping options and any location-specific charges are shown at checkout.
Shipping services, processing times, and charges are based on Little Greene's current U.S. fulfillment program and may be updated from time to time.
Where we ship
We ship to addresses within the continental United States (the lower 48 states). We do not ship to Alaska, Hawaii, U.S. territories, or international addresses. We cannot ship to P.O. boxes. Please double-check your delivery address at checkout. Made-to-order pieces are large and valuable, so a signature may be required on delivery.
Local pickup in Chicago
Local pickup is available for eligible orders, as shown at checkout. We do not offer local delivery within the Chicago area. Please wait until you receive confirmation that your order is ready, then collect it from Heritage Home Supply, 5117 N. Clark Street, Chicago, IL 60640, during store hours: Monday–Saturday, 9 a.m.–6 p.m.; Sunday, 11 a.m.–6 p.m. Please bring your order confirmation or order number.
Tracking
We will email you tracking details when your order ships. Orders that include more than one maker, or both paint and wallpaper, may arrive in separate deliveries. For help locating an order, email orders@hh.supply with your name and order number, or call (773) 739-9370.
If your order is delayed
If we learn your order will not ship by its estimated date, we will contact you before that date with a revised estimate. You can then choose to wait for the new date or cancel for a full refund. If the delay is 30 days or less and we do not hear from you, we will treat that as agreeing to wait. For longer delays, we will ask you to confirm. Refunds for cancelled orders are issued to your original payment method, generally within 7 business days; card refunds may take up to one billing cycle to appear.
When your order arrives
Please inspect your order on delivery and report any damage, defects, or missing items within 3 business days. See "Damage, defects, or missing items" in the Returns and Exchanges section of this page.
Questions
For questions about an order or its delivery, email orders@hh.supply or call (773) 739-9370.
Returns and Exchanges
Overview
Much of what we carry is made by hand, to order, for your home. Paint is tinted to your color, and many fixtures are finished in workshops in England or Ontario. Because of that, our return terms vary by maker. Please review the terms for your product before ordering. Each product page also shows its return terms. These terms apply to purchases from Heritage Home Supply at hh.supply. Any rights that cannot be limited by law still apply.
Little Greene Paint
Every tin of Little Greene paint is tinted to order, so paint and sample pots are final sale and cannot be returned or exchanged. If you are unsure about a color, we recommend ordering a sample pot first or visiting the showroom to see it in person.
Little Greene Wallpaper
Little Greene wallpaper is final sale and cannot be returned or exchanged. Please confirm the design, colorway, quantity, and number of rolls before ordering. We are happy to help you calculate how many rolls you need. If your order arrives damaged, defective, or incomplete, please follow the process under "Damage, defects, or missing items" below.
David Hunt Lighting and Rubinet: made for you
Every David Hunt fitting is made to order in England and shipped from the UK. Most Rubinet pieces are finished to order in Ontario.
Your 24-hour window. You have 24 hours from checkout to cancel or change your order for a full refund. To cancel or make a change, email orders@hh.supply or call (773) 739-9370 within that window. After 24 hours, we place your order with the workshop and it becomes final sale. It cannot be returned or exchanged.
Each product page shows an estimated ship time. If your order will be delayed beyond that estimate, we will contact you, and you may choose to cancel for a full refund, as described in the Shipping section of this page.
We are always happy to help before you order. Visit the showroom to see finishes and shades in person, or ask us for samples and specification sheets.
Buster + Punch: returns
We accept returns of eligible, in-stock Buster + Punch hardware and lighting.
Request within 7 days. To start a return, email orders@hh.supply within 7 days of delivery with your order number and the item you would like to return. We will send you return instructions.
Return within 30 days. The item must be received within 30 days of delivery, unused, uninstalled, in its original packaging, and with all parts included.
Shipping costs. Return shipping is your responsibility unless the item is faulty or we made a mistake, and original shipping charges are non-refundable. We recommend a tracked, insured service and keeping your proof of postage.
No direct exchanges. Please return the eligible item and place a new order.
Refunds. Refunds are issued to your original payment method within 14 days after the returned item arrives and passes inspection.
Final sale items. Made-to-order pieces, including chandeliers, furniture, and kitchens, are final sale.
Damage, defects, or missing items
Many of these pieces travel a long way to reach you, and we look after them all the way to your door. If anything arrives damaged, defective, or incomplete:
Inspect on delivery. If possible, check the order before signing. If the packaging is visibly damaged, note it on the delivery receipt.
Tell us within 3 business days of delivery by emailing orders@hh.supply. Include your order number and photos of the item, the packaging, and the shipping label.
Do not install or apply the item. Keep the item and all packaging until we have resolved your claim.
We will work with the maker to repair or replace a damaged, defective, or missing item at no cost to you. Made-to-order replacements may need to be produced again, and we will give you an estimated timeline. Reporting after 3 business days or after installation may affect our ability to make a claim with the manufacturer, but please contact us even if you discover a problem later. This process does not limit your legal rights, including any manufacturer warranty.
Questions and showroom
To start a return, cancel an order, or report a problem with an order, email orders@hh.supply. For questions about our policies, email hello@hh.supply. You can also call (773) 739-9370. Please do not send a return without contacting us first.
Visit us at Heritage Home Supply, 5117 N. Clark Street, Chicago, IL 60640. Hours: Monday–Saturday, 9 a.m.–6 p.m.; Sunday, 11 a.m.–6 p.m. Central Time.